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Privacy Policy

A legal disclaimer

At Alpine Surfaces ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.alpinesurfaces.co.nz) or engage with us for B2B wholesale stone supply.

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1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, request a consultation, or otherwise contact us.

The personal and business information that we collect depends on the context of your interactions with us, but may include:

  • Contact Information: Name, business name, professional title, email address, and phone number (e.g., when you use our contact form).

  • Logistics & Project Data: Delivery addresses, preferred ports (e.g., Auckland, Tauranga, Napier, Lyttelton), and project specifications needed to facilitate container-direct quotes and deliveries.

  • Automatically Collected Data: Like many websites (including those hosted on Wix), we automatically collect certain information when you visit, use, or navigate the site. This may include your IP address, browser and device characteristics, operating system, and data about how and when you use our website.

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2. How We Use Your Information

We use the information we collect or receive for legitimate B2B business purposes, including:

  • Providing Quotes and Services: To respond to your inquiries, calculate wholesale pricing, and arrange direct-importer logistics.

  • Business Communications: To send you administrative information, order updates, or details about our premium engineered stone collections.

  • Website Improvement: To understand how trade professionals use our website so we can improve the user experience and our service offerings.

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3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal or business data to third parties.

We may share your data with:

  • Logistics and Shipping Partners: Third-party freight and port authorities strictly necessary to facilitate your container-direct deliveries.

  • Service Providers: Third-party vendors who perform services for us, such as our website hosting platform (Wix).

  • Legal Obligations: When we are legally required to do so in order to comply with applicable law, governmental requests, or court orders.

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4. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

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5. How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by New Zealand law (such as tax, accounting, or other legal requirements).

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6. Your Privacy Rights (New Zealand Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at the details below.

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7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this policy.

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8. Contact Us

If you have questions or comments about this policy, you may contact us at:

Alpine Surfaces

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